From “Tool” to “Partner”: Research Hotspots and Prospects of Intelligent Customer Service

GAO Haixia, MENG Yue

Journal of Hangzhou Dianzi University ›› 2026, Vol. 22 ›› Issue (4) : 20-28.

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Journal of Hangzhou Dianzi University ›› 2026, Vol. 22 ›› Issue (4) : 20-28. DOI: 10.13954/j.cnki.hduss.2026.04.002

From “Tool” to “Partner”: Research Hotspots and Prospects of Intelligent Customer Service

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{{article.zuoZheEn_L}}. {{article.title_en}}[J]. {{journal.qiKanMingCheng_EN}}, 2026, 22(4): 20-28 https://doi.org/10.13954/j.cnki.hduss.2026.04.002

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